FREE PAN INDIA SHIPPING AND RETURNS

FAQs

About Lineal Deodorant

Is this a Unisex product?

Can my child use Lineal Deodorant?

Can I use Lineal Deodorant while I am expecting? Or when I am breast feeding?

What is the shelf life of Lineal Deodorant?

Should I perform a patch test?

How strong are the scents of Lineal Deodorant?

I have turned the knob at the bottom but my stick does not rise up. How do I use the Lineal Deodorant now?

My stick rises up but it does not go back down when I turn the knob in the reverse direction. How do I get my Lineal Deodorant back in?

I still have body odour.. I need help!

Returns/ Exchanges and Cancellations

I want to return my purchase! What do I do?

I would like to return a gift that was sent to me. How do I do that?

Can I exchange my order instead of returning it?

How long does it take for me to get a refund?

Does your returns policy cover international returns?

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

Miscellaneous

Are there Lineal Deodorant gift certificates and/or gift cards?

How can I write a review on a product?

How do I unsubscribe from any of your mailing lists?

How do I use my Gift Certificate/Coupon Code?

I tried to check out and the item in my shopping cart disappeared, what happened?

My email address has changed. How do I update this information to my current account?

The item I want is out of stock. What do I do now?

Suspicious Activity

I received an email from Lineal Deodorant regarding an order I didn’t place. What should I do?

How do I identify whether an Email is or is not from Lineal?

What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?

Payment Information

Do you accept international cards?

Do you allow COD, Cheques, Demand Drafts or Money Orders?

Do you charge sales tax on any item?

What forms of payment do you accept?

What can cause my order to be delayed?

Can I pay with multiple payment instruments for a single order?

Technology

What are cookies? Do I need to enable cookies on my browser?

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

About

Are there any benefits to having an account with you?

How can I get assistance if I need it?

Tell me more about your brand?

What are your shipping and return policies?

I have a discount coupon on Lineal Deodorant. Why does it not work on Amazon?

About Lineal Deodorant

Q: Is this a Unisex product?

A: Yes! All our scents are unisex

Q: Can my child use Lineal Deodorant?

A: Yes, Lineal Deodorant is safe for children

Q: Can I use Lineal Deodorant while I am expecting? Or when I am breast feeding?

A: Yes, Lineal Deodorant does not contain any toxic chemicals typically found in several deodorants and anti- perspirants. Our formulation is safe and non-toxic.

Q: What is the shelf life of Lineal Deodorant?

A: Our deodorants are best used within 2 years from the date of manufacture or within 8 months of first application, which ever is earlier.

Q: Should I perform a patch test?

A: Yes, we recommend a patch test for all cosmetic products and not just Lineal Deodorant.

Q: How strong are the scents of Lineal Deodorant

A: Lineal Deodorant is subtly scented. The primary function of our deodorant is to naturally eliminate body odour causing bacteria and fungi. Lineal Deodorant is not a perfume and will not substitute one.

Q: I have turned the knob at the bottom but my stick does not rise up. How do I use the Lineal Deodorant now?

A: Apologies for this experience. It appears your deodorant container may have a mechanical malfunction. Email us on care@golineal.com or through our contact form for a replacement.

Q: My stick rises up but it does not go back down when I turn the knob in the reverse direction. How do I get my Lineal Deodorant back in?

A: Turn the knob completely in reverse direction (retracting the stick). Now, while holding the stick upright tap the bottom of the stick on a flat surface a couple of times till the deodorant slides back into the container.

Q: I still have body odour.. I need help!

A: Pit happens. No worries! Please send us an email at care@golineal.com and we’ll help you out.

Returns/ Exchanges and Cancellations

Q: I want to return my purchase! What do I do?

A: Email us at care@golineal.com or use the contact form on our website to help us set up a return.

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Q: I would like to return a gift that was sent to me. How do I do that?

A: We are very sorry that your gift did not work for you. Please email us at care@golineal.com or use the contact form on our website for assistance returning the item. We will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment.
 
Alternatively, we would be happy to issue a gift certificate redeemable on www.golineal.com in case your gift is unused and is in the original packaging. Please email us at care@golineal.com or use the contact form on our website for assistance with returning the gift.

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Q: Can I exchange my deodorant instead of returning it?

A: As a Lineal customer you have the option of exchanging an eligible item instead of returning it for a refund. Please email us at care@golineal.com or use the contact form on our website for assistance returning the item. For more information on our exchange process, please see the Shipping and Return Policy.

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Q: How long does it take for me to get a refund?

A: Typically it takes about 10-15 business days for us to receive your package, inspect your return, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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Q: Do your returns policy cover international returns?

A: Regrettably, our returns policy does not cover international returns.

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Q: I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

A: Orders with Gift Cards as payment will be refunded back to a Gift Card for your convenience. New Gift card codes will be emailed to your email address on file.

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Across the Board

Q: Are there Lineal Deodorant gift certificates and/or gift cards?

A: Yes! Whether you're looking for the perfect gift or just doing some last-minute shopping our gift cards are the perfect solution for you! Give one today!
Please email us at care@golineal.com and we’ll be happy to get your gift certificate ready in no time!

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Q: How can I write a review on a product?

A: You can write a product review with just 5 easy steps: On any product page, scroll down to the bottom and you will see a link titled ‘Write a review’.
Once you click on that text you will see a text box for your name, a text box for your email, a rating section, a text box for the title of your review and a text box for the body of your review. Please fill in as much information as you’d like. We accept a maximum 1,500 characters in a single review.
Then, click on the ‘Submit Review’ button.
Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site. We reserve the right to publish and/ or remove reviews.
Please visit our Terms of Use to understand the legal terms and conditions concerning your submission of reviews.

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Q: How do I unsubscribe from any of your mailing lists?

A: There are two quick and easy ways to unsubscribe from our mailing list:
Email us at care@golineal.com and one of our customer service representatives will unsubscribe your email address.
Or
Click on the “Unsubscribe” link on the footer of any email and follow the instructions to unsubscribe. It may take up to 7 days to remove your email address from all our lists.

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Q: How do I use my Gift Certificate/Coupon Code?

A: Using your code is easy. Just follow the steps below-
Place all of the items in your shopping cart and proceed to checkout.
If you are ordering on a mobile device tap on the heading “Show order summary”, find the box labelled "Redeem Gift Cards and Coupons". Enter your code in the box and click "Apply".
Or
If you are ordering on a PC find the box labelled "Redeem Gift Cards and Coupons" on the right side of your screen. Enter your code in the box and click "Apply".

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Q: I tried to check out and the item in my shopping cart disappeared, what happened?

A: We are sorry that you were not able to complete your order. Our stock levels are live and your shopping cart reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

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Q: My email address has changed. How do I update this information to my current account?

A: You are welcome to update your e-mail address by sending a request on care@golineal.com. The request for modification must come from the email ID on file.

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Q: The Lineal Deodorant scent I want is out of stock. What do I do now?

A: We are sorry that the scent that you need is out of stock. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
Please email us on care@golineal.com for enquiries on out-of-stock items.

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Suspicious Activity

Q: I received an email from Lineal Deodorant regarding an order I didn’t place. What should I do?

A: If you received correspondence regarding an order you didn’t place, it likely wasn’t from golineal.com. Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately.
This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.
If you are a Lineal Deodorant customer, you can go to your Lineal Deodorant Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a Lineal Deodorant customer, feel free to contact us to verify whether the email is associated with an actual order.
You can each us on email at care@golineal.com or by filling out the contact form.

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Q: How do I identify whether an Email is or is not from Lineal Deodorant?

A: Suspicious or fraudulent emails not from Lineal Deodorant may contain:
A reference to a payment source that Lineal Deodorant does not accept, such as PayPal or COD. Lineal Deodorant currently only accepts credit cards, debit cards, and golineal.com Gift Cards for payment.
A request to update payment information that is not linked to an order you placed on golineal.com or your Lineal Deodorant account.
Links to websites not affiliated with Lineal Deodorant. You should be able to hover over a link without clicking it to show the website address associated with the link. If the link shows a site other than golineal.com or a site that is not a legitimate Lineal Deodorant domain, then it is likely phishing.
An order confirmation for an item you didn't purchase or an attachment to an order confirmation. If you are a Lineal Deodorant customer, go to your Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a Lineal Deodorant customer, feel free to contact us to verify whether the email is associated with an actual order.
Typos, grammatical errors, or unconventional formatting.
A generic email address with Lineal in the email, for example linealmail@gmail.com or a “noreply” email address from a site not associated with Lineal Deodorant. Lineal will never send communications from personal or generic email accounts. Order-related emails typically come from care@golineal.com or another golineal.com email address.
Forged email addresses to make it look like the email is coming from golineal.com. Your email program may allow you to hover over or click on an email address to view its original source.

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Q: What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?

A: If you believe you received a phishing email or responded to what may be a phishing email, Lineal Deodorant recommends you update your online passwords, including the password to your Lineal Deodorant Account, and report the email to authorities.

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Payment Information

Q: Do you accept international cards?

A: Yes, we accept international credit and debit cards. Please note that the card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. On the checkout page, there will be a billing and shipping section where you must apply your foreign address to both the billing and shipping address.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

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Q: Do you allow COD, Cheques, Demand Drafts or Money Orders?

A: No. At this time Lineal Deodorant does not accept COD, Cheques, Demand Drafts or Money Orders.

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Q: Do you charge sales tax on any item?

A: Yes. All prices on the website are inclusive of all Taxes.
Based on the state that you are ordering from you will be charged either IGST or CGST and SGST.

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Q: What forms of payment do you accept?

A: Lineal Deodorant currently accepts Visa, MasterCard, American Express and Diners cards. We accept UPI, Net Banking and Wallets as well. All available payment options are displayed on the payments page at the time of payment for all orders.

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Q: What can cause my order to be delayed?

A: If the delivery address you provided is incomplete your order may be delayed. Your order may also be delayed due to transit delays at the courier facility and/ or last mile delivery. COVID-19 Updates- Most orders are delivered on time however local lockdowns may impact service.

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Q: Can I pay with multiple payment instruments for a single order?

A: Online Payment Methods- Only one payment instrument (Card or UPI or Net Banking or Wallet) can be used per order.
For Gift Cards- If a single gift card does not cover the total of your order you will be prompted to pay the balance through a payment method of your choice. The Lineal Deodorant gift card can then be used along with that payment method complete the order.

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Technology

Q: What are cookies? Do I need to enable cookies on my browser?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on golineal.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.

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Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. In case you are using an India issued card double check if you got the OTP right.

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Q: Are there any benefits to having an account with you?

A: With your Lineal Deodorant account, you will have access to the following information:
Your Account Information
Your Order History
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Cards

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Q: How can I get assistance if I need it?

A: We're here to help you! Email us at care@golineal.com with any questions that you may have.

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Q: Is there a way I can learn more about Lineal Deodorant?

A: We are an Indian Consumer Products Company with the sole aim of providing high quality, safe and effective personal products to our Customers.
In case you need any more information, that is not already covered in this FAQ, feel free to email us at care@golineal.com or through this Contact Form.

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Q: What are your shipping and return policies?

A: Check out our full returns policy here.

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Q: I have a discount coupon on Lineal Deodorant. Why does it not work on Amazon?

A: Regrettably, all coupon codes for Lineal Deodorant work only on www.golineal.com.

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